During the Spring Festival holiday of 2024 (from February 10 to February 17), patronage of lines operated by BJMTR totals 8.303 million and a total of 14,112 train trips are dispatched. Among which, Line 4-Daxing accounts for a total of 4.743 million. Line 14 accounts for a total of 2.468 million and Line 16 accounts for 765,000. The south section of Line 17 accounts for a total of 156,000 and the north section of Line 17 accounts for a total of 171,000. The passenger transport organization of lines operated by BJMTR is stable and orderly thus ensures the smooth travel of the passengers during the Spring Festival holiday.
During the Spring Festival, a service counter is set up at Beijing South Railway Station on Line 4 to provide travel consultation, route guidance, and other services for passengers. In addition, comprehensive information guide cards and convenient signage have been produced for Line 4 and Line 14 at Beijing South Railway Station, as well as for Line 16 at Fengtai Railway Station. These cards and signage are placed at the customer service centers for passengers to access, making it easier for passengers entering or leaving Beijing to have a clearer understanding of ticketing gates, waiting halls of railway station, and surrounding information of metro station. In addition, at the station concourse, staff members are clearly identified by service badges and timely provide guidance, inquiries, and other services to assist passengers for convenient and fast travel.