Customer Service Pledge

2019 is the 10th anniversary of the first line opening of BJMTR. On June 20, in Gongyixiqiao Station on Line 4, BJMTR released its first Customer Service Pledge, setting "high levels of train operation performance", "reliable equipment and facilities”,” creating modern urban transportation environment " and “listening to voice of customers” as the four key service indicators. Leung Chi-yan, director of HKSAR Government’s Beijing office, Wang Chunqiang, deputy inspector of Beijing Municipal Commission of Transport, Zhao Junqi, manager of general office of traffic of Urban Management Committee of Fengtai District, Wilson Shao, general manager of BJMTR, Paul Wong, deputy general manager, Wang Yuming, deputy general manager and other leaders attended the launch. During the event, general manager of BJMTR and other management also participated in the communication with passengers and community representatives to exchange ideas on topics of passenger concerns.

We pledge to:


Provide Excellent Train Services


Maintain the Reliability of equipment and facilities


Create a Modern Urban Travelling Environment


Listen to Voice of Customers