"How to buy tickets by cell phone?" "How can I get the staff for help if there is any problem during my trip? "On April 28, 2023, with the May Day holiday approaching, BJMTR entered the Jiu Xian Qiao Street with the staff of Dongfeng Beiqiao station of Line 14 as volunteers to carry out " Silver Express " theme community volunteering activity. More than 30 elderly residents participated in and got knowledge of metro safety and riding skills.
At the beginning of the activity, volunteers explained in detail to the residents from different communities the methods of none-cash payment and taking metro by riding code. In this activity, the host also introduced the barrier-free equipment and facilities of the station and humanized travel services for the elderly passengers. For now, Line 4-Daxing, Line 14, Line 16 and Line 17 of BJMTR have realized barrier-free travel, including wheelchair ramps, elevators, tactile paving, wide-access automatic fare gates, barrier-free toilets and emergency call buttons, etc., What’s more, barrier-free lifting platforms and barrier-free climbing device have been installed at stations which are not suitable to install elevators. For the elderly who need to travel in wheelchairs, the staff will prepare the ferry board in advance to assist the passengers to board and disembark, and notify the destination station to assist in transfer. In addition, BJMTR continues to optimize various signs, putting up larger and more recognizable signs around the toilets and barrier-free toilets, and adding clearer guidance in stations to facilitate the travel of the elderly.